Customer Service Week

Customer Service Week was established in 1984 by the International Customer Service Association (ICSA). This group took the time to contact their congressmen about recognizing the importance of customer service excellence, and in 1992, the U.S. Congress proclaimed the first week of October as National Customer Service Week. National Customer Service Week 2018 is observed from October 1st through October 5th. This year’s theme is Exceeding Expectations: Every Customer, Every Time. Here at Essick Air Products, this is a motto we take to heart.

When you need help with your humidifier or evaporative cooler, our Customer Service Team is here to help. Once you dial into the help line, your call isn’t routed to parts unknown. You reach a friendly team of folks at our headquarters in Little Rock, Arkansas. They undergo constant training to ensure their expertise with our products, so whether you need to know how to install the wick in your humidifier, check the status of a warranty claim, or troubleshoot an issue, they’ve got you covered.

We understand the importance of exceptional customer service, and we are forever grateful for our friendly team of professionals. We’d like to thank them for the jobs they do and the effort they make to provide top-notch service to our valued customers. Our Customer Service Team is essential to our team, and a key factor in our success.

Need to get in touch with our Customer Service Team? They’re just a phone call away! For AIRCARE humidifiers, dial 800-547-3888. For Essick Air, Champion, and MasterCool evaporative coolers, dial 800-643-8341. Office hours are Monday through Friday, 7:00 am – 5:30 pm CST.

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